Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the MARS platform, accessible at marsapp.ai and through our mobile applications (collectively, the "Service"), operated by MANAGEMENT APPLICATION FOR ROUTE STRATEGY SRL ("MARS", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

• "Account" means a registered user profile within the Service
• "Organization" means a transport company or business entity registered on the platform
• "User" means any individual who accesses the Service, including administrators, transport managers, and drivers
• "Transport" means a shipment or cargo movement tracked through the Service
• "Content" means any data, text, documents, images, or other materials uploaded to or generated by the Service

2. Account Registration

To use the Service, you must:

• Be at least 18 years old
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account

You are responsible for all activities that occur under your account. Organization administrators are responsible for managing user access within their organization.

3. Use of the Service

3.1 Permitted Use

The Service is provided for legitimate transport management and logistics operations. You may use the Service to:

• Create and manage transport shipments
• Track vehicle positions and monitor fleet operations
• Manage driver assignments and compliance records
• Exchange freight capacity through the marketplace
• Communicate with transport participants

3.2 Prohibited Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Upload malicious software or content
• Scrape, crawl, or harvest data from the Service without authorization
• Impersonate another user or entity
• Use the Service to track individuals without their knowledge and consent

4. Data and Content

4.1 Your Content

You retain ownership of all Content you upload to the Service. By uploading Content, you grant us a limited license to store, process, and display it as necessary to provide the Service. This license ends when you delete the Content or close your account.

4.2 Data Accuracy

You are responsible for the accuracy of data you enter into the Service, including transport details, vehicle information, and driver records. We are not liable for consequences arising from inaccurate data.

4.3 Data Processing

We process your data in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

5. Location Tracking

The Service includes GPS-based location tracking for vehicles and drivers. By using the mobile application:

• Drivers consent to foreground and background location tracking during active transport assignments
• Organization administrators are responsible for informing their drivers about location tracking practices
• Location data is used solely for transport management purposes (tracking, ETA calculation, geofence detection)
• Drivers may disable background tracking when not on active assignment

6. Marketplace

The Service includes a freight marketplace connecting carriers and shippers. When using the marketplace:

• MARS acts as a platform facilitator and is not a party to transport contracts between users
• Carriers are responsible for maintaining valid operating licenses and insurance
• All bids and agreements made through the marketplace are binding between the parties involved
• We reserve the right to verify carrier credentials and suspend accounts that fail verification

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may temporarily suspend the Service for maintenance, updates, or security purposes. We will provide reasonable notice when possible.

8. Intellectual Property

The Service, including its design, features, code, and documentation, is owned by MARS and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, consequential, or punitive damages
• Our total liability for any claim related to the Service shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not liable for delays, losses, or damages arising from transport operations managed through the Service
• ETA calculations are estimates based on available data and EU regulations — they are not guaranteed arrival times

10. Termination

Either party may terminate the use of the Service at any time. We reserve the right to suspend or terminate your access if you violate these Terms. Upon termination:

• Your right to use the Service ceases immediately
• We will retain your data for the period required by applicable laws
• You may request export of your data before account closure

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Romania and applicable EU regulations. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Timisoara, Romania.

12. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes through the Service or via email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us:

• Email: support@marsapp.ai
• Company: MANAGEMENT APPLICATION FOR ROUTE STRATEGY SRL
• Address: Str. Simion Barnutiu Nr. 34, Timisoara, Romania
• CUI: 43486371